Shipping & Delivery Policy

Shipping & Delivery Policy

At Helen & Rosie London, we strive to deliver your order as quickly, safely, and accurately as possible. Below you will find detailed information about our shipping and delivery process.

1. Order Processing Time

All orders are processed within 1–3 business days.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Please allow some time for the tracking link to become active after dispatch.

2. Estimated Delivery Time

  • Estimated delivery time: 3–7 business days

  • Delivery times may vary depending on your location

Please note that delivery times are estimates and may be affected by factors beyond our control, such as high order volumes, carrier delays, or customs processing.

3. Shipping Method

Orders are shipped using reliable shipping partners to ensure secure and timely delivery. Depending on the destination, shipments may be handled by different carriers.

In some cases, customs duties, taxes, or import fees may apply. These charges are determined by local authorities and are the responsibility of the customer.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout. The final shipping fee depends on factors such as:

  • Destination country

  • Package weight

  • Selected shipping method

Any applicable shipping charges will be clearly shown before completing your purchase.

5. Responsibility & Delivery Issues

  • If tracking information confirms that an order has been delivered to the address provided, responsibility for the package lies with the customer.

  • Customers are responsible for ensuring that their shipping address is accurate and complete at checkout.

  • Any address errors or changes must be reported within 24 hours after placing the order.

Helen & Rosie London cannot be held responsible for delays, loss, or non-delivery resulting from incorrect address details provided by the customer.

6. Contact

If you have any questions regarding shipping or delivery, please contact us:

Email: info@helenrosielondon